Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MEM15018B Mapping and Delivery Guide
Investigate consumer complaints
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MEM15018B - Investigate consumer complaints |
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Description | The unit covers the competency required to investigate consumer complaints in relation to measurement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit is designed for those performing trade measurement inspection activities in trading environments.This unit applies to investigating consumer complaints such as those relating to pre-packed articles, use of measuring instruments, trading practices, servicing licensees and public weighbridges.Reference material includes uniform test procedures, international handbook, Australian standards and investigation method guidelines.Relevant workplace health and safety/environmental considerations are storage and transportation of test equipment, site/premises conditions, disposal of dangerous materials, storage of seized equipment/products, specific safety equipment and clothing, manual handling techniques, product handling equipment, and weather.Band: BUnit Weight: 6 | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Path 1MEM11011B Undertake manual handling MEM12023A Perform engineering measurements MEM15004B Perform inspection MEM15005B Select and control inspection processes and procedures MEM15015C Examine trading practices MEM15016B Inspect pre-packed articles MEM16004B Perform internal/external customer service MEM18001C Use hand tools | ||
Competency Field | Quality |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and document the complaint |
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Element: Plan the investigation |
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Element: Investigate the complaint |
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Element: Finalise the complaint investigation |
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Element: Complete complaint file documentation |
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